FAQ

Frequently asked questions

2024 Managed Google Play Setup Changes
Summary As a part of Google's “Better Together” initiative, which is intended to create a more unified approach to device management, changes are co...
Mon, Sep 9, 2024 at 12:17 PM
Minimum Supported Versions
What are the minimum versions supported by Ensemble? Current Minimum Supported Versions: Android OS 9.0 iOS 11.0 Android Ensemble MDM application 2....
Mon, Sep 9, 2024 at 12:17 PM
Ensemble and Healthcare
What is HIPAA and HITECH? The Health Insurance Portability and Accountability Act (HIPAA) of 1996, and the Health Information Technology for Economic an...
Mon, Sep 9, 2024 at 12:17 PM
How To Opt Out Of Personal Identifiers
When a device has opted out of collecting personal identifiers the following will not be collected: Location Information Phone Number IP Addresses MAC ...
Mon, Sep 9, 2024 at 12:18 PM
Current Known Issues With Devices & Zero-Touch
Devices with known issues with Google Zero-Touch Some devices are currently known to have problems connecting with Google Zero-Touch, and in doing so, ...
Thu, Dec 28, 2023 at 11:35 AM
During QR Code Installation I see this message "The security policy prevents the creation of a managed device because a custom OS is or has been installed on this device" but there is not a custom OS on this device
Solution: Try placing an active SIM in the device. This solves the issue by syncing the date and time of the device which allows Samsung to validate the cu...
Mon, Sep 9, 2024 at 12:18 PM
Is there a way to install an app but not have it show up in the kiosk screen?
Answer: Yes! Simply add the app to the project, but do not create a shortcut.
Mon, Sep 9, 2024 at 12:18 PM
How do I enable the Samsung SmartSwitch application?
In order to enable Smart Switch on devices managed by Ensemble, you must setup a Managed App Configuration profile. In the Ensemble console, go to the G...
Mon, Sep 9, 2024 at 12:18 PM
Why Aren't My Apps Installing?
When your apps are not installing properly on your device, it can be due to Google Play Protect. Play Protect is a service that is offered by Google as a bi...
Mon, Sep 9, 2024 at 12:18 PM
Device Error Message: 'Error setting up device'
If you get the error message stating "Error setting up device, the device could not get configuration info from server. Please make sure you have a val...
Mon, Sep 9, 2024 at 12:19 PM