FAQ

Frequently asked questions

Device keyboard Is Disappearing When Plugged In
If you have a device where the keyboard is disappearing, it could be due to the device detecting an external device as a keyboard.  Follow the steps...
Mon, Nov 18, 2024 at 10:36 AM
Why am I seeing "There are no more seats available on this license key" when attempting to log into the Ensemble application with a user account?
This error message occurs if all the seats on the default license tied to the application user have been allocated.  A new default license can be assign...
Mon, Dec 9, 2024 at 10:38 AM
Google Play Apps are not downloading to my device
In your project policies, under Application Settings, you can block a multitude of applications from running within your Kiosk modes. One of these programs...
Wed, Nov 27, 2024 at 9:43 AM
Can I Add Shortcuts In "None" Kiosk Mode?
Yes, you can add shortcuts while in None Kiosk Mode.  To do this, navigate to your Project, then Policies, and then Kiosk Settings. Choose "None&qu...
Wed, Nov 27, 2024 at 9:54 AM
Does Ensemble integrate with OEMConfig apps?
Yes! Many device manufacturers (OEMs) support custom OEM-specific management policies. OEMConfig is a standard that enterprise mobility management (EMM)...
Mon, Nov 18, 2024 at 10:42 AM
Custom User Permission: Manage Project Devices
A custom user can be created with the ability to manage the devices on a project without being able to modify the project policies in any way. To create...
Mon, Nov 18, 2024 at 10:42 AM
Why does Ensemble ask for permission to modify system settings?
A few policies require the system settings permission for Ensemble to control them. Unfortunately, it's not a permission that can be auto-granted to or ...
Mon, Dec 9, 2024 at 2:55 PM
Samsung Packages
Below, you will find a list of commonly used Samsung package names: Bluetooth: com.android.bluetooth  Calendar: com.samsung.android.calendar  Camer...
Wed, Nov 27, 2024 at 9:58 AM
When I try to open an app while in kiosk mode, nothing happens! It works outside of kiosk mode.
While in kiosk mode, only allowed application packages can be opened. Ensemble handles some of these automatically (i.e. any application shortcuts added to ...
Mon, Nov 18, 2024 at 10:47 AM
How to View Installed Application Information for a Device
The device application table can be used to view the applications on a single device. This allows for a more detailed breakdown of the installation status o...
Mon, Nov 18, 2024 at 10:51 AM