FAQ

Frequently asked questions

Device keyboard is disappearing when plugged into X
If you have a device where the keyboard is disappearing, it could be due to the device detecting an external device as a keyboard.  Follow the steps...
Mon, Sep 9, 2024 at 12:16 PM
Why am I seeing "There are no more seats available on this license key" when attempting to log into the Ensemble application with a user account?
Answer This error message occurs if all the seats on the default license tied to the application user have been allocated.  A new default license ca...
Thu, Mar 23, 2023 at 3:39 PM
Google Play Apps Not Loading
Google Play Apps Are Not Downloading To My Device In your project policies, under Application Settings, you can block a multitude of applications from r...
Fri, Aug 23, 2024 at 9:36 AM
Can I Add Shortcuts In "None" Kiosk Mode?
I know it is possible to add shortcuts in Multi-Kiosk Mode, but can I add them in None Kiosk mode as well? Yes, you can add shortcuts while in None Kio...
Thu, Jun 15, 2023 at 3:28 PM
Does Ensemble integrate with OEMConfig apps?
Yes! Many device manufacturers (OEMs) support custom OEM-specific management policies. OEMConfig is a standard that enterprise mobility management (EMM)...
Thu, Aug 22, 2024 at 1:54 PM
Custom User Permission: Manage Project Devices
A custom user can be created with the ability to manage the devices on a project without being able to modify the project policies in any way. To create...
Fri, Apr 26, 2024 at 4:52 PM
Why does Ensemble ask for permission to modify system settings?
A few policies require the system settings permission for Ensemble to control them. Unfortunately, it's not a permission that can be auto-granted to or ...
Thu, Aug 22, 2024 at 1:57 PM
Samsung Packages
List of known Samsung Galaxy System Packages Below, you will find a list of commonly used Samsung package names: Bluetooth: com.android.bluetooth  ...
Fri, Aug 23, 2024 at 10:28 AM
When I try to open X while in kiosk mode, nothing happens! It works outside of kiosk mode.
Overview While in kiosk mode, only allowed application packages can be opened. Ensemble handles some of these automatically (i.e. any application shortcuts...
Mon, Sep 9, 2024 at 12:42 PM
How to View Installed Application Information for a Device
Overview The device application table can be used to view the applications on a single device. This allows for a more detailed breakdown of the installatio...
Mon, Sep 9, 2024 at 1:50 PM