FAQ

Frequently asked questions

Why is my device not receiving remote commands while locked?
Samsung devices have a built-in battery-saving feature that kicks in once the device has been idle for some time, which turns off the devices' networks ...
Wed, Nov 27, 2024 at 10:19 AM
Why can't I see the Asset Tag on my iPhone?
The asset tag isn't visible because the lock screen message is now too long. Due to the differing sizes of iPhone screens, the asset tag cannot be sh...
Wed, Nov 27, 2024 at 10:20 AM
How Do I Request A Bug Report?
Requesting a bug report is an easy process, and it is very helpful when troubleshooting your device(s). Steps: 1. Go to the Devices page within the ...
Mon, Mar 3, 2025 at 4:24 PM
API Documentation
The documentation for Ensemble's API is readily available. You can find it in the Settings > API section of your Ensemble Management portal, as w...
Wed, Mar 5, 2025 at 3:46 PM