FAQ

Frequently asked questions

Why is my device not receiving remote commands while locked?
Samsung devices have a built-in battery-saving feature that kicks in once the device has been idle for some time, which turns off the devices' networks ...
Wed, Nov 27, 2024 at 10:19 AM
Why can't I see the Asset Tag on my iPhone?
The asset tag isn't visible because the lock screen message is now too long. Due to the differing sizes of iPhone screens, the asset tag cannot be sh...
Wed, Nov 27, 2024 at 10:20 AM