Using the Device Management Table to Control Your Devices


You can use the Device Management Table to control your device fleet, as well as perform actions on those devices, even if you do not have those devices on hand.

When you are on your company's page, navigate to "Devices" on the left-hand side of the screen, and then look for the third section, entitled "Devices (Total: X)". This is the Device Management Table. 


 


First, you will see the list of IMEI numbers for all of your company's devices. This will allow you to quickly locate devices for troubleshooting or for direct managing. If you need to search for a device, you can use the Search field directly above the Device Management Table. 


You can search for specific devices, or for devices using different parameters, by using the Search For Devices bar directly above the device table. 


  • None: If you have searched before and want to see all devices again, search with None and a blank search field and the full table will load.
  • The other search parameters will limit the results based on what is selected, such as the IMEI or Alias, etc. 
    • To see more of these parameters on the table itself, click the Eye Icon on the table itself, as noted below. 


When you are on the table itself, you will see the following icons:


  • Eye icon: this is the View icon, and it will allow you to customize the viewable columns in each row of the table.
  • Refresh Icon: Refresh the table and pull in the most recent data.
  • Vertical Dots Icon: this is the options menu, which will allow you to add new devices.


When you are looking at the table as a whole, you will see the "Options" button at the far end of the rows. Clicking this will open a menu wherein you can control the devices. You will see three main sections:

 

Configuration


  • More Information: All information regarding that device will load, including the device information, network options, apps installed on the device, its location, etc.
  • User: This allows you to manage the application user that can sign into that device.
  • Assign License: If a license has not been applied to this device, you can assign one this way. Also, if you have multiple licenses, you can change the assigned license here.
  • ZT Config: This allows you to change between different Zero-Touch configurations that have been set up if multiple have been created.
  • Remove/Add to Zero-Touch: This allows you to remove/add the device(s) to Zero-touch, if applicable.
  • Remove/Add to KME: This allows you to remove/add the device(s) to Samsung KME (Knox Mobile Enrollment) if applicable.
  • Remove: This allows you to remove the device from the company, as well as the device management table.

Remote Commands 


  • Bug Report: This downloads the bug report for the device.
  • Lock: This will lock the device if it is on.
  • Suspend: This will send a force command to suspend the device.
  • Reboot: This will reboot the device if it is on.
  • Factory Reset: This will force a factory reset of the device if it is on.
  • Reload Policies: This sends a forced check-in command to the device, forcing it to load the most recent policy information.
  • Clear App Data: Sends a force command to clear the data of installed apps in the project policies.
  • Remove Accounts: This will remove any accounts that are tied to the device, such as managed Google accounts.
  • Clear Commands:
    • Clear App Data: This will wipe the data of the applications on the device.
    • Remove accounts: This will remove any non-work accounts logged into and saved onto the device.
    • Remove Work Accounts: This will remove any work accounts logged into and saved on the device. 
    • Reset Home Shortcuts: This will wipe all user created shortcuts from the device.
    • Clear Passcode: This will clear any lock screen passcode that has been created for the device. 

History 


  • Project history: This will list the projects that the device has been on previously, and the removal date.
  • Bug Report History: This will list the bug reports that have been generated for the device, using the steps outlined earlier.
  • Security Log History: This will show the security logs for the device.
  • Network Log History: This will list the logs regarding the device’s current network configuration. 


When you are in the Device Management Table, you can also select multiple devices at once using the checkboxes on the left-hand side of the table itself, as well as clicking the box above the table to select all the devices you can see at once. When you have these devices selected, you can perform multiple actions, as seen by the icons that appear on the upper right-hand side of the table:


  • Apply Zero-Touch Configuration
  • Assign License
  • Remove
  • Factory Reset
  • Request Bug Report
  • Reboot
  • Lock